How to Create and Manage Your Alerts

Summary

The Alerts page allows you to schedule notifications to be sent whenever a site metric meets specified conditions. These alerts can be sent to multiple recipients through email or Slack, and they can be customized with graphs and custom text.

In this guide, learn:

• How to view alerts on your site
• How to set up a performance or business alert

Viewing Alerts on your site

Alerts are available in two places in the Blue Triangle Portal. First option: Open your Settings & Administration menu, indicated by the gear icon in the top right of the portal, and there is a link to the Alerts page. 

Second option: In the left side navigation menu, under Alerts & Automated Reports, you are able to select the Alerts link to view preexisting alerts or Create Alert to configure a new alert. 

Setting up a Performance or Business Alert

To set up a new alert, click the Create Alert button. To edit an existing alert, select the pencil icon next to the alert you wish to reconfigure. To delete an existing alert, use the trash can icon next to the alert you wish to delete.

Example Configuration Menu:

Both selecting Create Alert or editing an existing alert will open the Alert configuration menu. For this example, we will be creating a new alert. 

1. Enter an Alert Name and select an Alert Status. 
2. You must specify either a list of Recipients or a Notification Group or both. Click “Create new group” to create a new Notification Group to send alerts to.
3. If you want to send alerts through Slack, enter a web hook URL for the Slack Integration. Click “Configure a webhook” to retrieve the URL.
4. Select whether you would like to include a graph in the alert, and optionally, enter a custom Subject Line and/or Custom Body.
5. Verify that information is correct, and click Next.

1. In the Condition tab, select either “Real User”, “Synthetic”, or “API/Base Page & SSL” for the Data Type.
2. For the Alert Type, select “Performance/Business” if the data type is “Real User”. Select “Performance” if the data type is “Synthetic” or “API/Base Page & SSL”.
3. Select “Fixed Value", “Percent Change”, or “Standard Deviation” for the Alert Threshold Type. Changing this will affect the units of the Warning and Critical Thresholds. Selecting “Percent Change” or “Standard Deviation” will add both Positive and Negative Thresholds that represent Upward and Downward Limits, respectively.
4. You are able to select your preferred Alerting Metric next, options will vary depending on the selected data type. 
5. If the alert threshold type is “Fixed Value”, enter values based on the units for the Warning Threshold and Critical Threshold. For all other alert threshold types, enter values based on the units for the Positive Warning/Critical Thresholds and Negative Warning/Critical Thresholds. 
6. Verify that information is correct, and click Next.

1. Specify an Enabled Time Range for when the alert should run. If this is an ongoing alert, check the Never Expires box and select a single date. If this alert should expire, uncheck the Never Expires box and select a range of dates.
2. Select the Timezone, Enabled Days of Week, Maintenance Windows, and the Evaluation Window. 
3. Verify that information is correct, and click Next. 

1. Select any filters you would like to apply.
2. When you are finished editing your alert configuration, select Finish.