Summary

In this guide, learn how to:

How to create a service profile and SLA

Open the Tag and Content Governance tab on the main left-hand navigation and click on “SLA Overview”

By default, there will not be any SLA’s setup – to do this, click on the link in the middle of the page.
Click on the “Create Service Profile” button on the top left-hand side of the page.
Choose a service in the first dropdown or click “Add Service” to create a new one. From here, define the details about this service profile such as the name, business owner and technical contact.
Click “Create Profile” – from here a popup message will appear allowing you to create a new SLA for this service profile. Click “Yes” in the popup menu to begin.
From here, a new section will appear below the profile for defining your SLA. Give it a name, the effective and expiration dates, and define the conditions associated with this SLA.

Note: You can use multiple conditions for your SLA.

Once you’ve entered the details for this SLA, click “Create New SLA” on the bottom middle of the screen. After doing so, a table will appear above showing all your saved SLAs.

Now go back to the SLA Overview page to view the analytics for your SLA.

On this page you can compare the SLA conditions against the actual measurements from your real user monitoring data from Blue Triangle.