Blue Triangle and FullStory

Table of Contents

• Overview
• RUM Configuration
  • Custom Variable
  • Partner Portal Configuration
• Native App Configuration
• Location in BT Portal

Overview

We have an integration with FullStory to offer our customers links to session replay through the RUM Performance Detail and Native App Performance Detail page. To get started, the integration will need to be configured through the Custom Variables page, found in the Setting & Administration menu. For help with this process, please reach out to your BT representative. 

RUM Configuration 

You will need to first configure a Custom Variable (found on the Custom Variable page in Settings & Administration) to enable the FullStory Integration in the Blue Triangle Portal. For help with this process, please reach out to your BT representative.

The next step requires an Account Admin level user. If you do not have access to add a Custom Variable, please reach out to your BT representative for assistance.

Custom Variable

Navigate to the Custom Variable page via the Settings & Administration menu.

Create a new custom variable with the following configuration 

• Display Name: FullStory Replay Link
• Variable Name: FullStoryReplayLink

• Browser Code: 

  (function() {try { if(window.FS != undefined){return window.FS.getCurrentSessionURL() }else {return void 0;}} catch (e) {}})()

• Variable Data Type: Text 
• Source: RUM

Partner Portal Configuration

 After the Custom Variable has been set up, you will need to fill out a Partner Portal configuration (found in the Settings & Administration menu under Partner Portal Information). 

From here, click the 'Create Configuration' button.

• Partner is 'FullStory'
• Site is the customer site
• Partner Domain is the FullStory link for that customer
• The Custom Variable name must match the way it is configured in Site Configuration

Native App Configuration

Please view this article on how to configure FullStory for Native App. 

Locations in the Portal

• Real User Monitoring 
  • RUM Performance Detail: By selecting a point in one of the lower scatterplots, a FullStory link will be available for that session in the Performance Details below
  • Example:

• Native App
  • NA Performance Detail: By selecting a point in one of the lower scatterplots, a FullStory link will be available for that session in the Performance Details below