How to Create and Manage your Alerts?

The Alerts page allows you to schedule notifications to be sent whenever a site metric meets specified conditions. These alerts can be sent to multiple recipients through email or Slack, and they can be customized with graphs and custom text. 

View Alerts on your site

To begin, click the Settings icon shaped like a gear in the toolbar at the top of the page.

Find the Alerts Configuration section and then click Alerts.

Set up a Performance or Business Alert

To set up a new alert, click the Create Alert button. To edit an existing alert, click the pencil icon next to the alert you wish to reconfigure. To delete an existing alert, click the  trash can icon next to the alert you wish to delete.

When creating or editing an alert, a configuration screen will appear on the General tab. 

1. Enter an Alert Name and select an Alert Status. 
2. You must specify either a list of Recipients or a Notification Group or both. Click “Create new group” to create a new Notification Group to send alerts to.
3. If you want to send alerts through Slack, enter a web hook URL for the Slack Integration. Click “Configure a webhook” to retrieve the URL.
4. Select whether you would like to include a graph in the alert, and optionally, enter a custom Subject Line and/or Custom Body.
5. Verify that information is correct, and click Next.

1. In the Condition tab, select either “Real User”, “Synthetic”, or “API/Base Page & SSL” for the Data Type.
2. For the Alert Type, select “Performance/Business” if the data type is “Real User”. Select “Performance” if the data type is “Synthetic” or “API/Base Page & SSL”.
3. Select “Fixed Value", “Percent Change”, or “Standard Deviation” for the Alert Threshold Type. Changing this will affect the units of the Warning and Critical Thresholds. Selecting “Percent Change” or “Standard Deviation” will add both Positive and Negative Thresholds that represent Upward and Downward Limits, respectively.

1. Select an Alerting Metric from the options, which change depending on data type.
2. If the alert threshold type is “Fixed Value”, enter values based on the units for the Warning Threshold and Critical Threshold. For all other alert threshold types, enter values based on the units for the Positive Warning/Critical Thresholds and Negative Warning/Critical Thresholds. 
3. Verify that information is correct, and click Next.

1. Specify an Enabled Time Range for when the alert should run. If this is an ongoing alert, check the Never Expires box and select a single date. If this alert does expire, uncheck the Never Expires box and select a range of dates.
2. Select the Timezone, Enabled Days of Week, Maintenance Windows, and the Evaluation Window. 
3. Verify that information is correct, and click Next.

1. Choose any filters you would like to apply.
2. When you are ready to save the alert, click Finish.