FAQ
Frequently asked questions
Marketing Insights Module
Alerts
- How can I tell what changes have been made to my site's alerts recently?
- How do I stop my alerts from firing during routine maintenance to my site?
- I accidentally scheduled a pause for an alert during the wrong time period. How do I change the scheduled pause?
- What's the difference between pausing and disabling an alert?
- How do I edit multiple of my alerts at the same time?
- My alert is alerting when I don't want it to or my alert is not alerting when I want it to. How can I change the alert so that it does what I want?
Business Analytics Module
- How do I validate that the resolutions we put in place actually produced the expected financial results?
- How do I configure a Slow Pages or Brand Opportunity Report from the Business Analytics module?
- I don't have a unique error page for a product being out of stock, how do I set up an out of stock report?
Reports
- I'm getting a report that I didn't configure. How can I find out who configured it and is sending it to me?
- Can I edit the configuration for multiple emailed reports at the same time?
- How are the color thresholds set on the Executive KPI Report?
- Is CrUX data collected by Blue Triangle?
- What user level can create and edit the Revenue Opportunity reports?
- What user level is required to be able to create and edit an Executive KPI Report?
Metrics
- What does it mean when First Byte time increases?
- Why do my Virtual Turns (SPA Pages, Custom Timers, and Mutation Observer Calls) have no Performance Detail metrics?
- What is Cumulative Layout Shift End and why is it so high? I thought my CLS score was in the green!
- Why is my first input delay so high in the Aggregate waterfall? When I try it on my side my mouse clicks super fast!
- Why don't I see Largest Contentful Paint (LCP) on every page view?
- What is Fully Loaded Time?
Tag & Content Governance Module
- What are some important features in Blue Triangle’s Tag Governance Solution set?
- How do I create a Service Security Application for a vendor?
- I've selected a page name in my filter options, but still see site-wide data on Inventory Analysis. Why?
- Why do I only see names of services on the Inventory Analysis page?
- How do I use the Domain Details page?
- What pages can I use to see domain data/performance over time graphs?
Synthetic Monitoring
- Can I edit multiple synthetic monitors at the same time?
- What is a Centralized Data Repository?
- What's the difference between the "Run Instant Measurement" button on synthetic monitors management and clicking the lightning bolt to run an instant measurement of a monitor?
- Why does my synthetic script have so many versions?
- Why am I seeing data for single-page synthetic monitors that are not configured on the Synthetic Monitors page?
- What is the difference between the Synthetic Monitoring sections and monitor types?
API
- How do I create a custom report leveraging Blue Triangle information for my organization?
- Why is the API responding with 403: Incorrect email or API key provided? How do I find my API key/email?
- How do I reproduce a graph/table in the portal via an API request? (View JSON for API)
- Why does the API respond with "400 Method not allowed"?
- How do I find the site identifier / site prefix for API requests?
- Why does the API only return 100 rows of data when I know there is more data than that?
Dashboards
- Why do the line graphs in my widgets change the x-axis bucket size per point when I change my time period in the dashboard?
- How do I get rid of the colorful, vertical lines on my widget graphs?
- Why can't I edit the widgets in preconfigured dashboards?
- The widget in my custom dashboard doesn't show the data very well. How can I make it easier to view?
- What's the difference between cloning and sharing custom dashboards?
- How do I copy a dashboard that I created for another person in my organization?
General
- Can I use Synthetics to measure the results of an A/B test I am running on my site?
- How can I see how my website measures up against my competitors?
- How can I integrate Blue Triangle with other marketing tools we're using, like Google Analytics and Adobe Analytics?
- What is the Competitive Index?
- What create and edit permissions can a Department Viewer have?
- I have a configured report, but I want to know what the data would look like for a past time period. Is that possible?
Help & Support
Real User Monitoring (RUM)
- Is function tracing available in RUM?
- How do I view waterfall data for a single session in RUM?
- Why is the Traffic Source / Referrer set to my website's domain?
- How do I set up a Custom Variable?
- Where can I see Custom Variables?
- How can I utilize a custom variable for my site?
Settings & Administration
Filter Options
- What does Auto Bucket size mean?
- What does Minimum Sample Size mean?
- How do I change my bucket size when viewing data?
- When filtering on specific URL data, how much data can I pull in?
- How do I filter down on specific URLs data?
- How do I include bots and what does Blue Triangle consider to be bots?