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How to Use the Digital Experience Overview

Dorothy Sysling
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Summary:

The Digital Experience Overview (DEO) is the highest level dashboard in Blue Triangle, and you can get there by clicking the Blue Triangle icon in the top left of the screen. In this article we'll walk through what's included in this dashboard and how each component works.

 

Blue Triangle Scores

We've developed a scoring system from 0-100 for each of the Blue Triangle modules: Synthetic, Real User, Business, Tag Governance, and Marketing. 

The card color will indicate if there’s an issue or not. Red is bad, yellow is a warning, and green is good.

bt_scores_1.png

 

You can configure these colors by going into the score thresholds. 

bt_scores_2.png

 

In Score Thresholds, you’re able to change the account or site-level thresholds. Only Account Admins can change the account threshold, and only Department Admins can change the site threshold. 

Department Viewers cannot configure the scores and may only edit the size and placement of their dashboard widgets. 

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Also inside the gear icon is the "Visualization Controls".

bt_scores_4.png

 

The top section allows you to control the order of the cards, as well as if you wanted to hide one or more. You can also hide certain metrics. For example, if you’re in one of the selected cards, and you don’t need to see one of the metrics, you can click the eyeball icon, and hide the metric. This will set its weight to zero and change the calculation for the module’s overall score.  

bt_scores_5.png

 

Heading back to DEO, if you click "Show Detail" under one of the scorecards, you’ll see each of the metrics that make up the score as well as their weight. For each metric, you can see the trend for that metric as well as the trend for the individual metric’s score.

bt_scores_6.png

 

To change what time period you’re viewing, use the lookback selector in the top left. When you’re looking at an hour, the scores will show minute by minute data. If it’s the last 12 hours, it will be every 5 minutes. And then after 24 hours, it’ll be hourly, and 30 days it’ll be daily data.

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The Blue Triangle Score Cards shows an Average, Current score (most recent), and Difference. 

For example, in the image below - the Average is 94, the Current is 93, and the Difference is 1. 

bt_scores_8.png

 

The alerts (in red) shown in the cards correspond to active alerts in the following areas: 

  • Rules based alerts (real user, synthetic) 
  • Error State Tracking (synthetic) 
  • Missing Services (Tag Governance) 
  • CSP Violations (Tag Governance) 
  • Domain Whitelist Violations (Tag Governance)  

bt_scores_9.png

 

DEO Anomalies and Site Opportunities

Also known as our anomaly detection, this widget is made up of machine learning that is constantly monitoring your site for issues. When it detects an issue, it will automatically move that issue to the top of the widget and prioritize it by Severity: Critical, Significant, Normal, or Minor.

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It will also create a card in the issue tracker. If you want further information on this issue, you can click down, and an expanded view will show what the issue description was.  

deo_2.png

 

If you click Actions - View Details, it will link you to the place in the portal that will show you data for the given issue. For example, if a slowdown was detected for a particular domain, this would take you to the Domain Details page. 

If you perceive the issue as not important or perhaps it's already fixed, simply click to dismiss or archive the issue. 

deo_3.png

 

You can hide any widget by clicking the X button in the top right. Feel free to click and drag the widgets around to customize your view. The only widgets that are stationary are the Blue Triangle Scores and the DEO Anomalies and Site Opportunities. Lastly, you can reset the dashboard to the BT default view by clicking the Reset Widgets button in the top right. 

deo_4.png

 

Additional Widgets

Listed below are the other available widgets on the DEO dashboard. Click through for more details.

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